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Shipping Policy

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Effective Date: 30 June 2026

At Jewels by Neonika, we strive to deliver your jewellery with care and efficiency.

Order Processing

  • Orders are processed promptly after payment confirmation.
  • Orders placed on Sundays or public holidays will be processed on the next working day.

Shipping & Delivery

Bareilly Orders

Orders within Bareilly are usually dispatched on the same day and delivered as per the courier partner’s schedule.

Rest of India

  • Orders for all other locations are typically processed and dispatched within 2–3 business days.
  • Delivery timelines may vary depending on your location and courier services.

Order Tracking

Once your order has been dispatched, order details will be shared with you via email, SMS, or WhatsApp (where applicable).

Shipping Charges

Any applicable shipping charges will be displayed at checkout before payment is completed.

Damaged or Incorrect Orders

  • If you receive a damaged, defective, or incorrect item, please notify us within 24 hours of delivery.
  • A clear and uninterrupted unboxing video is mandatory for any claim regarding damaged, defective, missing, or incorrect products.
  • Claims made without an unboxing video may not be eligible for a refund or replacement.

Important Note

While we make every effort to ensure timely delivery, delays caused by courier partners, weather conditions, public holidays, or unforeseen circumstances may occasionally occur.

Thank you for choosing Jewels by Neonika. We appreciate your trust and cooperation.